Operations Support Engineer (Telco BSS/OSS)

Job Description Purpose: Provide Tier 1 technical support to our NGNBN platform Manage, operate and support various application platforms delivering StarHub's innovative services to customers. Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions. Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases Responsibilities: Operate and maintain various application platforms that deliver StarHub's innovative services to enterprise and consumer customers Provide Tier 1 support to application users about reported issues with thorough investigation and resolution Identify root cause by analysing end to end traces, data of services or system design Work closely with StarHub internal stakeholders (e.g. Network, IS, Customer Experience, Consumer business) and system integrators to provide timely resolutions of user issues Perform system health checks to ensure optimal performance Review and improve current software design / capabilities as part of continuous service improvement framework Perform software lifecycle management including design, implementation, testing and maintenance Carry out planned upgrade and migration work, perform standby duties after office hours and weekends Qualifications Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent At least 2 years of experiences in an operation support or engineering role in a service provider or telecommunication environment Hands-on experiences in SDLC management, PL/ SQL, or any related RDBMS database, REST, SOAP, HTTPS, TCP/IP, JSON, XML, Shell Script preferred Familiar with Java, Python, Linux, Web Services, Network Security, Cloud-native Architecture Able to adapt and desire to learn new technical and non-technical skills Analytical, creative and problem solving skills Effective communication abilities, as the role needs to interface with engineering colleagues, business end users, customer service teams, and external stakeholders