Engineer, Network Operation

Job Requirements Note Note: This role is based in Petaling Jaya, Malaysia Qualifications: Diploma / Degree in Computer Engineering, Computer Studies, Information Technology or related discipline Technical Skills: Proficient in various routing protocols and networking technology Good working knowledge of TCP/IP, Internet Routing & Switching Protocols (such as MPLS, BGP, IS-IS, OSPF, HSRP, STP, RTP), and DNS, DHCP, VPN, PPPOE, SNMP Experience: Candidate with Network Operations Center (NOC) experience, CISCO CCNA certification preferred Python and/or other scripting languages are added advantage Fresh graduates with positive attitude and good communication and analytical skills are welcome to apply too Interpersonal: Able to perform rotating shifts Excellent analytical and problem solving skills to ensure quick problem resolution Strong communication skills and able to converse effectively with people of all levels Strong team player with initiative and ability to work in a fast-paced and time constraint environment Job Description The primary focus of the role is to support the 24 by 7 surveillance function of StarHub’s services, network infrastructure and devices, to provide round-the-clock fault management & technical support to meet the Service Level Agreement (SLA). MAJOR DUTIES AND RESPONSIBILITIES Perform shifts in Network Operation Centre (24 by 7) to provide StarHub’s network surveillance and fault management support for various network elements and related services Provide adequate and proactive monitoring to our network and services Provide effective and timely problem management including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution. Coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network Liaise with key stakeholders across local & international segments to manage and resolve connectivity issues