Customer Support Executive

Job Description We're looking for a friendly, resourceful, and technically-minded Technical Customer Service Executive to join our team. In this role, you’ll handle customer queries over email and provide Level 1 technical support to our on-ground technicians when they face challenges during broadband installations or servicing. Email Support: Reply to customer questions and concerns about our broadband services — before and after they sign up Tech Support for Field Staff: Be the first line of technical help for our on-site technicians when they run into issues Technical Troubleshooting: Troubleshoot basic broadband issues and offer solutions in a way customers can understand Customer-focused: Keep clear and accurate records of customer interactions and technical support provided Coordinate internally and externally: Coordinate with internal teams to make sure issues are resolved smoothly and quickly. Qualifications Experience in a technical support or broadband-related customer service role is a big plus. Comfortable with the basics of broadband setup, troubleshooting, and explaining it to others. Strong written and spoken English is a must. Knowing a mother tongue language (Mandarin, Malay, Tamil, etc.) is a plus — it helps us serve our diverse customer base better. Friendly, patient, and able to explain tech in a simple, clear way. Team player with a positive attitude and a problem-solving mindset. Willingness to work some overtime, weekends, or public holidays if required.