Field Service Engineer II

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

This is a hybrid role (work from home and office).  Standard BioTools is looking for Field Service Engineer to deliver exceptional service across Standard BioTools’ portfolio of products in Mass Cytometry systems, serving as the primary customer contact on technical and service-related issues. He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based regional position, but travel throughout Greater Asia is to be expected.

Preferred location: Singapore

Description:

• Perform installation, maintenance, and repair services on Standard BioTools’ systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Managing technical service cases.
• Contribute to high-value service related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• 75% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications:

• BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training. Technical support/service experience a plus.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus particularly mass spectrometry instruments
• Strong verbal communication skills