Manager (contract appointment ending 30 June 2030), SOE

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for School of Economics (SOE).
• Recruitment & Admissions:
• Work closely with the Programme Director and partner university to develop impactful marketing materials and recruiting strategies.
• Lead recruitment and admission processes, such as scheduling interviews, coordinating logistics required for recruitment (mainly at overseas partner university).
• Manage a prospective student database that is responsive, reliable and effective in serving the growing student population.
• Work with Office of Postgraduate Research to develop and implement marketing, branding and recruitment efforts for the DBA programme.
• Academic Matters:
• Oversee the day-to-day operations and administrative functions of the DBA Programme to ensure smooth execution and quality service delivery.
• Maintain a comprehensive repository of course outlines, course materials, and student portal updates for efficient academic resource management.
• Coordinate course registration, class scheduling, and course evaluations while adhering to academic policies and timelines.
• Provide robust support to faculty members on academic matters, including the administration of examinations and related documentation.
• Manage and maintain accurate student records, ensuring compliance with institutional and regulatory requirements.
• Organize and manage processes for student awards, commencements and graduation ceremonies.
• Handle post-examination documentation and ensure timely and accurate data uploads.
• Serve as the primary point of contact for faculty and student queries related to academic matters.
• Liaise with partner university on academic collaboration and operational matters.
• Provide classroom support as needed, including weeknights and Saturdays.
• Budgeting and Financial Reporting:
• Oversee programme budgeting, ensuring efficient resource allocation and alignment with departmental objectives.
• Monitor and report on revenues and expenses to support financial transparency and accountability.
• Students and Alumni Management:
• Cultivate a high level of student satisfaction by aligning programme goals with student needs and expectations.
• Plan, coordinate and manage student-focused activities, including but not limited to, orientation, career talks, workshops/seminars, and alumni events.
• Foster strong, interactive communication with students and alumni to build long-lasting relationships and loyalty.
• Develop and maintain comprehensive student and alumni databases to track engagement and outcomes.
• Accreditation & Academic Review:
• Provide full administrative support for the School’s accreditation processes to uphold institutional standards.
• Assist in curriculum reviews to ensure the programme remains innovative, relevant and impactful.
• External Relations:
• Work closely with Programme Director to develop strategies that engage industry partners with industry partners and foster collaborations.
• Organise and manage local field trips and overseas study missions to enhance students’ experiential learning.
• Other duties as assigned.

QUALIFICATIONS

• A recognised undergraduate degree with at least 5 years of relevant working experience preferably in educational and/or public service setting.
• Excellent written and communication skills.
• Proficiency in Mandarin is a requirement for this role as the candidate is expected to engage with Mandarin-speaking stakeholders.
• Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.
• Meticulous, hardworking, and strong organizational skills.
• Ability to work independently and work under stress to meet tight deadlines.
• Flexibility to perform ad-hoc duties as needed.