Executive/Senior Executive, Conference, OCIS

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Campus Infrastructure and Services (OCIS).
• Assist Conference Team Lead to:
• Optimize the usage of facilities to reach the sales target for the conference team.
• Solicit new potential accounts and ability to convert sales leads to revenue.
• Maintain and secure good accounts or long-term usage of facilities.
• Render prompt and professional support to all external event organizers and ensure smooth running of events.
• Coordinate logistic arrangements with internal departments and external clients.
• Be responsible for preparing billing, check on outstanding payment and minimize overdue payment/bad debts.
• Assist the Carpark Team Lead to:
• Maintain and update the database on a need basis.
• Attend to motorists' enquiries/ complaints for both staff and students (emails, walk-ins or over the phone).
• Attend to complimentary car park coupon collection, edits to car details of users, and other general administrative duties.
• Implement plans for operational excellence, department goals and operations standards.
• Other duties as assigned.

QUALIFICATIONS

• Minimum Diploma in Business or related course.
• Minimum 2 years of experience in dealing with corporate clients in events or conference sales.
• Possesses strong multi-tasking skills, able to work independently. Candidates with prior experience in event management would have an advantage.
• Proficient in MS Office (Word, Excel and Powerpoint).
• Excellent communication skills.
• Ability to work independently and within a team.
• Resourceful and able to work under pressure.
• Team player, meticulous and customer service oriented with excellent organisational and administrative skills.