Developer Analyst, Office of Integrated Information Technology Services

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Maintain, monitor and ensure optimal operational status of the student and staff intranet content portals.
• Work closely with the business and academic units and assist web content owners with the creation, access control and maintenance of intranet sites within the intranet portals.
• Attend to operational tasks and requests from users and content admins, ranging from access requests to web development, site migrations, issues/bugs reported and escalate to the portal platform support vendor as necessary.
• Monitor and maintain operational performance of supported systems and put in place relevant governance and adhere to operational best practises.
• Understand and implement information security management and data management best practises to maintain the security and integrity of the systems.
• Using scripts or tools to run and automate reviews of site access permissions, site activities and ensure operations are running based on documented standard operating procedures.
• Assess and promote effective use of appropriate 3rd party tools/solutions to address critical business requirements.
• Other duties as assigned.

QUALIFICATIONS

• Diploma / Bachelor of Science degree in Computer Science or a related field.
• At least 3 years of hands-on experience in web-based application development and intranet site/server administration.
• Strong technical skills and development experience with HTML, CSS, JQuery, Node.js, Typescript, React frameworks.
• SharePoint SPFx framework and/or Node.js, C#/.NET, PowerShell.
• Administration, configuration of SharePoint Online, related Microsoft 365 apps and Azure services like Active Directory/ADFS, Microsoft Forms & the Power Platform, Azure services like CosmoDB, Azure Functions, Entra ID.
• Information security best practises & governance for SharePoint, .NET and Microsoft 365 environments.
• Ability to work well alone as well as in a multi-disciplinary team environment and directly with business lines outside of IT.
• Strong written and communication skills, including the ability to convey complex technical concepts in non-technical terms.
• Provide user training and develop user guides and technical documentation for supported systems, for all phases of systems / projects within area of responsibility.
• Adopt an agile approach to operational and project tasks.