Program Manager

Job Purpose The Program Manager act as the main point of contact Customer, managing all communications, status updates, and program-related inquiries for both refurbishment and maintenance projects. Define project scope, objectives, and success metrics in close collaboration and align cross-functional teams to meet these objectives. Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycles. Responsibilities Serve as a key channel of communication for customers and act as an escalation point in the event of customer issues. Handle customer inquiries and coordinate cross-functional responses and resolutions. Organize internal meetings and discussions to address issues impacting program deliverables. Monitor project progress, help resolve issues, and keep stakeholders informed. Lead overall Project Management. Act as liaison during customer visits. Ensure compliance with company policies, procedures, and security standards throughout the project lifecycles. Perform other duties and responsibilities as assigned. Qualifications & Work Experience Diploma or Degree in Engineering, Program Management, or a related field Minimum of 5 years in technical program management, project management, engineering or operations, preferably within automotive, aerospace or manufacturing environments Led and managed multiple complex technical programs, overseeing project planning, resource allocation, budgeting, and timeline tracking. Developed and maintained project roadmaps and schedules, ensuring alignment with customer requirements and internal goals. Implemented Agile and Lean methodologies to streamline project workflows, reduce waste, and improve efficiency across cross-functional teams. Customer Relationship Management Skills Strong understanding of project management methodologies (Agile, Waterfall) Experience managing complex technical programs Familiarity with technical drawings, engineering specifications, and quality control standards. Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers. Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Experience in Lean, Six Sigma, or other continuous improvement methodologies would be an added advantage.