BPM Intern (Business Process Management)

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

As a BPM Intern at Sleek, you will be part of the BPM team under the global COO office, with a focus on Design & Optimization of business processes

Process Documentation, SOP and process flow diagrams

• Support strategic initiatives to provide a delightful and exceptional customer experience
• Support all 3 key business segments in delivering world-class services
• Support the design and continuous improvement, and optimisation of business processes
• Support the development and maintenance of process documentation, including standard operating procedures (SOPs) and process flow diagrams
• Support the delivery of training and e-learning materials for the team with every new process
• Assist in the organisation and management of the team's data resources to make them immediately accessible for analysis
• Audit the quality, integrity and comprehensiveness of the data collected
• Ensure that client information is accurately reflected and updated
• Clean, organise and interpret data with appropriate tools to rectify issues in a sustainable approach whenever a new pattern is detected
• Develop and build knowledge management capabilities to facilitate best practices across teams and countries
• Assist in cross-functional collaboration and stakeholder management across all operations teams and countries to deliver valuable projects
• Support the BPM managers by driving various initiatives and projects, giving regular progress updates and ensuring timely completion
  

There are 3 key pillars for Customer Experience at the BPM Team

Process Excellence

• Be part of the team that equips our teams with the best training, SOPs and processes to deliver world-class services

Change Enablement

• Be part of the team that designs the process and uses data for early detection of customer concerns and weaknesses in current  processes

Continuous Improvement & Audit

• Be part of the team that reviews customer escalations and data points to find permanent solutions to issues raised by customers