Operations Officer Closed

Job Description

• Perform morning day-end balancing to review courier collections and deliveries from the previous day, including any outstanding cash to be collected.

• Schedule appointments using the SINGTEL Fulfilment System (FS).

• Retrieve data from SINGTEL Fulfilment System (FS) for redeliveries or payment tender modes.

• Coordinate appointments with couriers for collections or deliveries. 

• Handle email enquiries from accounts including but not limited to Singtel, Apple, China Mobile, Circle, Microsoft, FedEx.

• Generate daily FS (SINGTEL dockets) and payment reports (Visa, cash, voucher, cheque).

• Collate STMS reports for corporate orders, including vouchers and cheques.

• Respond to customer email enquiries and manage CRM correspondence.

• Manage the support-room time and attendance in the afternoon daily.

• Produce monthly staff and service-provider (SP) KPI reports.

• Monitor systems remotely from home when required (timeslot S1/S2/S3).

Education / Certificate:

• O-Level, Diploma or Nitec/Higher Nitec

Requirements:

• Proficient in Excel with basic computer literacy.

• Strong organisational and communication skills.

• Meticulous, with good time management and a service-oriented mindset.

• Flexible, and able to work independently as well as in a team.

• Experience in handling records, scheduling, and supporting daily operations.

• Skilled in managing tasks, organising files, and maintaining orderly workflows.