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Customer Service Officer
SingPost · Singapore · Full-time
Quick Summary
- Attend to phone-in enquiries and emails to provide personalized customer service.
- Log cases accurately into the Customer Relationship Management system.
- Liaise with stakeholders to resolve service-related issues effectively.
Full Description
Job Description
Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
Accurate case logging into the Customer Relationship Management system.
Follow-up on all outstanding/existing cases.
Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
Report into the Customer Service Supervisor/Team Leader.
Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.