National Council of Social Service, Singapore (NCSS) - Summer Internship 2026 - Service Planning, Service Quality Intern (Service Strategy)

[What the role is]

National Council of Social Service (NCSS) offers a comprehensive learning internship designed to immerse students in Singapore's social service landscape. This programme provides structured exposure to sector development, research methodologies, and stakeholder engagement practices. Interns will learn from experienced professionals gaining deep insights into how social services address Singapore's evolving community needs whilst developing critical thinking and analytical skills essential for the sector. 

Immersive Learning Experiences  
To build sector knowledge and professional competencies, there are programmes such as "Learning Journey" or "Walk the Talk" which provide structured learning opportunities for you to observe social impact initiatives firsthand and understand service delivery models. Through guided interactions with different stakeholders, you will develop empathy, communication skills, and a nuanced understanding of social work practice whilst exploring potential career pathways. 

Cross-Divisional Learning Programme 
Beyond your primary project, you will spend 4-6 hours weekly in another NCSS division under close supervision. This rotation exposes you to diverse functions—from policy development to community engagement—helping you understand how different areas interconnect whilst developing transferable skills and gaining a holistic view of NCSS's sector development role. 

Learning Synthesis and Reflection 
Your internship concludes with a reflective presentation synthesising insights from both your main project and cross-divisional experience. You will articulate key learnings, demonstrate acquired skills, and reflect on how these experiences shaped your understanding of social service work, creating an opportunity for mutual learning with NCSS teams. 

Period of Internship: 18 May 2026 - 24 July 2026

Be part of the team that transforms the social service sector to improve the lives of communities in need in Singapore.

You will support our team, responsible for strategic communications to inspire and influence action. You will get to develop your skills and experience through broad exposure in communications strategy & research, media engagement, publications, and social listening.

There is hands-on opportunity for you to co-create communication efforts to drive thought leadership, and raise awareness on programmes related to social services, manpower and philanthrophy.

If you are seeking for an exciting internship and have fresh ideas to share, apply for the role today! NCSS offers a supportive, diverse and inclusive environment, with learning opportunities for you to thrive.

[What you will be working on]

The intern will be supporting Service Strategy in the following:

(a) developing strategy for the use of premises/spaces (MSF hubs, HDB, SLA, CSFS), focusing on the picture of success and concept of operations.

(b) supporting the process for identifying and/or addressing emerging needs (literature review, data gathering etc.)

- Conducting desktop research and synthesizing information from various sources (Gov, SSAs etc.)
- Contributing to process mapping and development
- Contributing to discussions on policy and strategy (KPIs, targets)
- Supporting engagement with stakeholders (creating decks, NOMs)

[What we are looking for]

Personal Competencies:

Thinking Clearly and Making Sound Judgements

Working As One Public Service

Systems Thinking

Data Management & Analysis

Social Service Planning

Design Thinking

Skills Required:

Project Management
Research
Communication and working with stakeholders

Only shortlisted candidates will be notified.