Assistant Director, Digital Transformation & Business Process Re-engineer

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

MAIN PURPOSE / OBJECTIVES

This role plays a pivotal part in advancing organisational efficiency, service innovation, and user-centred delivery. The incumbent will lead the end-to-end delivery of cross-functional projects encompassing systems modernisation, automation, data-driven process redesign, and the adoption of digital tools that enhance operational excellence and service outcomes.

As a key enabler of transformation, this role is instrumental in guiding the organisation through change — aligning people strategies with business objectives, strengthening digital capabilities, and fostering collaboration across diverse functions. The position requires strong coordination, stakeholder engagement, and hands-on execution skills to successfully implement transformation initiatives and deliver impactful outcomes.

KEY RESPONSIBILITIES

1. Strategic Project Leadership

• Lead and manage organizational digital transformation and process improvement initiatives from inception to completion.
• Align project objectives with organisational strategy, digital roadmap, and mission priorities.
• Champion innovation and continuous improvement across business functions.

2. Planning and Delivery

• Develop comprehensive project charters, work plans, budgets, and risk management frameworks.
• Oversee project execution, ensuring timely delivery, cost effectiveness, and quality outcomes.
• Manage vendor and consultant engagements, including tender specifications, evaluation, and performance monitoring.
• Maintain accurate project documentation, risk registers, and decision logs in compliance with governance requirements.

3. Business Process Re-engineering

• Conduct end-to-end process reviews to identify opportunities for efficiency, automation, and service enhancement.
• Collaborate with stakeholders to redesign workflows, eliminate redundancies, and optimise digital enablement.
• Document redesigned process blueprints, SOPs, and governance workflows to ensure sustainability and audit readiness.

4. Digital Systems Implementation

• Lead the implementation and integration of new digital platforms, ensuring interoperability with any existing systems where necessary.
• Coordinate with IT and business units to ensure solutions meet operational and user needs.
• Drive user adoption through structured change management, training, and communication initiatives.
• Safeguard data confidentiality and ensure compliance with PDPA and internal information security policies.

5. Governance and Performance Monitoring

• Establish and maintain robust project governance through steering committees, progress reporting, and risk reviews.
• Track and report project KPIs (e.g., cost/schedule variance, adoption rates, ROI) to senior management.
• Provide secretariat support, coordinate logistics and arrangements, maintain minutes, records, and documentation for project meetings and TSAMM.

6. Stakeholder & Change Management

• Facilitate stakeholder engagement workshops to align priorities and secure buy-in.
• Communicate project progress and outcomes clearly to leadership, partners, and frontline teams.
• Serve as a change advocate promoting a culture of digital readiness, collaboration, and continuous improvement.
• Support staff through transitions by addressing training, capability-building, and readiness needs.

7. Other Responsibilities

• Undertake any other duties as assigned by the Territorial Secretary for Business Administration Officer or his/her designate.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related discipline.
• Postgraduate qualification or professional certification (e.g., PMP, Agile, Lean Six Sigma) preferred.
• Minimum 8–10 years of relevant experience, with a strong track record leading digital transformation or business process improvement initiatives.
• Demonstrated experience in stakeholder management, change management, and cross-functional project delivery.
• Proven ability to manage budgets, timelines, and vendor relationships in complex organisational environments.
• Familiarity with data governance, information security, and compliance requirements (e.g., PDPA).
• Prior experience in the public sector, non-profit, or social service sector will be an advantage.

KEY ATTRIBUTES

• Strategic and analytical thinker with strong project execution capability.
• Skilled in stakeholder management and interdepartmental collaboration.
• Resilient, adaptable, and mission-driven, with sensitivity to The Salvation Army’s faith-based ethos and people-centred culture.
• Committed to upholding governance, accountability, and ethical standards in all initiatives.