Senior Manager, Market Compliance

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal’s Market Compliance function is looking for an experienced individual to provide second line compliance oversight for crypto and digital asset initiatives, including stablecoin and blockchain-enabled capabilities (e.g. PYUSD) and partnerships. The ideal candidate will bring deep experience in the digital asset domain and regulatory risk management, and be able to translate evolving digital asset regulatory expectations into practical, scalable controls for both on-chain and off-chain transaction flows. This role will also support PayPal’s regulatory engagement in Singapore, including helping to advocate PayPal’s positions with the Monetary Authority of Singapore (MAS), and will assist with broader regulatory and compliance advisory work, as needed.

Job Description:

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Provide second line compliance oversight and advisory for crypto and digital asset initiatives (e.g. PYUSD stablecoin, crypto on/off-ramps, wallets, tokenized payouts/settlement), from ideation through product launch and post-launch monitoring.
• Develop, implement and enhance policies/standards and risk mitigating controls for digital asset risk management (e.g. fraud/scams, market conduct, consumer protection, product governance, custody/safeguarding, third‑party/outsourcing risk, and licensing/reporting obligations) for global initiatives and partnerships.
• Support design and execution of crypto-specific screening and monitoring controls, including blockchain address screening, wallet risk scoring, and on-chain and off-chain transaction monitoring rules, thresholds, and typologies as well as Travel Rule and VASP information-sharing requirements, ensuring compliance with local requirements and alignment with Enterprise policies and standards.
• Partner closely with internal cross-functional stakeholders (e.g. Legal, GEM, Product, Technology, Treasury, Finance, Operations) to provide advisory and guidance on regulatory requirements, policy adherence, control design, and governance-related matters.
• Conduct and review regulatory requirements under PayPal’s Regulatory Change Management process for new products, features, partners, and launches, including inherent and residual risk ratings and approval gating aligned to governance expectations.
• Monitor regulatory developments (e.g. AML/CFT, fraud risk, data privacy), and identify impact on policies and existing controls. Drive regulatory changes and liaise with stakeholders.
• Investigate potential violations or breaches of policies and determine appropriate resolution paths, including remediation actions and enforcement measures.
• Serve as a trusted compliance advisor to business units and partners, ensuring alignment between commercial goals and policy adherence.
• Identify and monitor emerging and active risks and issues and assist in developing mitigation strategies and supporting their implementation.
• Engage compliance risk program stakeholders across the organization to support business initiatives and execute SLOD program requirements.
• Support regulatory advocacy and engagement with the Monetary Authority of Singapore (MAS), including review of consultation responses, briefing materials, and coordination of internal alignment on PayPal’s positions.
• Support other regulatory and compliance initiatives outside of digital assets (e.g., payments, wallet, cross-border, and partnership-related regulatory work), including ad hoc regulatory requests, regulatory change, and governance reporting.
• Engage with external stakeholders (e.g. financial institutions, regulatory bodies, payment partners, industry consortia) to keep policies up-to-date and in line with market trends/requirements.
• Support regulatory examinations and inspections as well as external audit engagements.
• Provide advisory on Enterprise Risk and Compliance Management Framework within the region, such as Risk Lifecycle, Issue and Incident Management, Obligation and Regulatory Change Management, amongst others.
• Perform internal and external reporting and support preparation and coordination of various Compliance and/or Regulatory reports.
• Prepare/Present Management Information materials to various governance forums and management meetings.
• Support internal and external audit exercises and remediation of related actions. 
• Support any other compliance-related initiatives as they arise.

In your day-to-day role you will:

 

·       Provide compliance advice and effective challenge on PayPal crypto and digital asset initiatives and partnerships, including stablecoin programs (e.g. PYUSD) and on/off-ramp integrations.

·       Work with internal stakeholders (e.g. Legal, GEM, Product, Technology, Treasury, Finance, Operations) on strategic initiatives, launches, and key commercial deals involving crypto service providers and other financial institutions.

·       Work with local and global teams to develop and implement policies, procedures, and monitoring across on-chain and off-chain transaction flows.

·       Manage escalations, collaborate across teams, and recommend solutions and control enhancements to support the business and partners.

• Minimum of 12 years of related working experience in risk, regulatory and AML/ CFT compliance, operational risk, legal, or management of a process or business with accountability for compliance.
• Strong understanding of digital assets/crypto, cross-border payments infrastructure and landscape, including the latest market and regulatory trends.
• Strong knowledge in MAS regulations, especially the Payment Services Act and regulations and relevant Notices and Guidelines.
• Demonstrated experience supporting regulatory engagement and advocacy (e.g., articulating positions, responding to consultations, and supporting supervisory discussions), including with MAS or similar regulators.
• Ability and willingness to support regulato