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Guest Relations Executive (HighHouse/Nova)
oue-restaurants-pte-ltd · Singapore · Not Specified
Quick Summary
- Answer incoming calls from customers in a professional, friendly, and efficient manner.
- Take orders and process reservations, while providing information on menu items, specials, and promotions.
- Resolve customer complaints or issues promptly, striving to exceed customer expectations.
Full Description
- Answer incoming calls from customers in a professional, friendly, and efficient manner.
- Take orders and process reservations, while providing information on menu items, specials, and promotions.
- Assist customers with inquiries about operating hours, location, and services.
- Resolve customer complaints or issues promptly, striving to exceed customer expectations.
- Maintain a thorough understanding of OUE Sky’s offerings, policies, and procedures.
- Accurately enter orders and reservation notes into the CRM system (SevenRooms) and confirm details with customers.
- Provide recommendations for menu items, specials, and promotions to boost sales.
- Manage order changes, cancellations, and communicate updates with customers in a timely manner.
- Ensure customer records in the system are accurately updated and maintained.
- Collaborate with the Guest Relations, Kitchen, and Operations teams to ensure smooth and efficient service.
- Follow all company policies and procedures, including those related to safety, hygiene, and data protection.
- Perform additional administrative tasks, such as generating paperwork, compiling reports, or assisting the outlet, as assigned by the Head of Guest Relations.