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Senior Account Manager - Mandarin Speaking

Nium · Singapore · Not Specified

5+ years Posted 5 days ago
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Quick Summary

  • Drive customer's success and achieve organizational and account-specific growth targets.
  • Develop strategic relationships with customers to increase long-term engagement.
  • Manage service performance, escalations, and deliver reporting to leadership teams.

Full Description

About Nium

Nium is the leading global infrastructure for real-time cross-border payments. We were founded on the mission to deliver the global payments infrastructure of tomorrow, today. Our platform enables banks, fintechs, and global businesses to move money instantly, everywhere.  
 
Co-headquartered in San Francisco and Singapore with offices in 14 markets worldwide, we are entering one of the most exciting chapters in our journey. In July 2025, we delivered the largest month in our 10-year history with record revenue, record volumes, and EBITDA profitability. Today, Nium moves nearly $50B in payments annually, almost entirely for enterprises, while continuing to strengthen an already healthy balance sheet. 
 
It is an incredible time to join us, and we are only just getting started. 
 
Our payout network spans 190+ countries and 100 currencies, with 100 corridors in real time. We power seamless transfers to accounts, wallets, and cards, support local collections in 35 markets, and run a card issuance business live in 34 countries. Backed by regulatory licenses in more than 40 markets, we make it simple for our partners to onboard, integrate, and scale globally. This scale and innovation have earned us recognition as one of CNBC’s World’s Top Fintech Companies 2025, winner of Best Cross-Border Payments Solution at the PayTech Awards, and inclusion in FXC Intelligence’s Top 100 Cross-Border Payments Companies list. 
 
In 2024, we raised US$50 million in Series E funding at a US$1.4 billion valuation to accelerate network expansion, product innovation, and talent growth. With the B2B payments market projected to hit US$175 trillion by 2030, Nium offers ambitious builders the chance to shape the future of global money movement with the scale of a leader and the energy of a high-growth company. 

About the role

As part of Nium’s APAC Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth.

As a Senior Account Manager at Nium, your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact. Reporting directly to the APAC Back Book Head, you will manage a portfolio of existing business with the aim to nurture and grow revenue opportunities for the accounts under your management. 
Key responsibilities:
  • You will be responsible for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. 
  • You will drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products. 
  • You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term. 
  • You will partner closely with the sales and delivery teams to ensure smooth handoffs between teams. 
  • You will monitor our service performance and manage all escalations from customers. 
  • You will engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders. 
  • You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients. 
  • You will represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization. 
  • You will work with cross-functional leaders to ensure strategy and execution are aligned across the company. 
    • Requirements:
  • 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
  • An understanding of financial, banking, payments, and/or financial services industries. 
  • Familiarity with CRM (salesforce) or sales enablement tools is preferred.
  • Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
  • Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
  • Account manager for Mandarin speaking clients. Proficiency in Mandarin is essential.

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