MBS ASPIRE, Convention Services - Customer Experience

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Development Outcomes

1. Operational Expertise - Gain in-depth insights into hospitality transportation logistics and guest mobility services.

2. Leadership Skills - Build confidence and capability in managing teams and driving service excellence.

3. Guest-Centric Mindset - Learn to anticipate and exceed guest expectations through personalized service.

4. Business Acumen - Understand financial, administrative, and resource optimization strategies.

5. Innovation and Process Enhancement - Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Responsibilities

MICE Management

• Begin with an immersive orientation that connects you to the pulse of Marina Bay Sands and the MICE ecosystem.

• Learn Amadeus and EBMS to manage accounts, bookings, and Customer Relationship Management (CRM).

• Understand the full-event lifecycle — from pre-sales to post-sales, gain insights into contracts, workflows, and flawless execution.

• Turn data into decisions — explore analytics and forecasting to shape smarter strategies.

Revenue – Space Optimization

• Understand principles of revenue management and pricing models.

• Learn how to maximize venue usage through EBMS and strategic blocking.

• Review and advise on minimum selling guidelines.

• Generate MICE forecasts and analyzing KPIs to influence key decisions.

• Perform audits, support revenue reporting and ensure accuracy that powers performance.

Sales

• Gain exposure across corporate, government, social, expo, and association teams.

• Learn sales strategy and Marina Bay precinct selling approach.

• Involve in client meetings, tradeshows, and event planning.

• Gain insights into international meetings and luxury travel segments.

Customer Experience (CX)

• Gain insights into event management from contract handover to financial closure with precision.

• Script event requirements in EBMS and coordinate logistics flawlessly.

• Formulate signage and transportation strategies that elevate every detail.

• Ensure compliance with Workplace, Safety and Health (WSH) and licensing requirements while delivering exceptional service.

• Execute events across MICE, Exhibition, and Special Event portfolios that create extraordinary experiences.

Banquet

• Transform spaces into stunning venues by learning the intricacies of banquet layouts, service flow, and flawless event coordination.

• Gain expertise in interpreting Banquet Event Orders (BEOs) and planning beverage service that delights every guest.

• Get hands-on exposure to billing processes, cashiering duties, and POS systems—critical skills for seamless event execution.

• Acquire deep knowledge of food & beverage standards and the sequence of service that defines luxury hospitality.

• Conduct impactful pre-event briefings and manage casual labor teams to deliver large-scale events with precision and grace.

Technical Services

• Manage and plan audio-visual and technical production for events

• Prepare technical riders and AV production cue sheets

• Operate EBMS cost estimates and manage outsourced works

• Learn digital signage systems and virtual meeting platforms

• Understand rigging, electrical, and plumbing safety guidelines

• Apply ISO standards for sustainable and safe event operations

MICE Logistics Business Service

• Handle mail and courier operations, POS billing, and business centre enquiries with professionalism.

• Manage contractor services, exhibition requirements, and logistics for move-ins and move-outs.

• Execute waste management operations and understand Profit & Loss (P&L) reporting.

• Control traffic flow, manage equipment rentals, and ensure VIP arrivals are executed flawlessly.

• Apply ISO45001 standards and monitor WSH compliance across all touchpoints.

Return to MICE CX – Domain Department

• Deliver end-to-end event excellence — Coordinate planning, logistics, execution, and post-event activities with precision.

• Partner with CX Managers — Support venue arrangements, F&B, AV requirements, and client communications for seamless operations.

• Own the details — Manage documentation, correspondence, and administrative tasks that keep events running flawlessly.

• Drive collaboration — Act as the central liaison between clients and internal teams to ensure smooth service delivery.

• Lead smaller-scale events — Take ownership of events under guidance as you build confidence and expertise.

• Champion process improvement — Contribute to workflow optimization projects that enhance efficiency and elevate guest experience.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.