Guest Experience Learning Specialist
Marina Bay Sands · Singapore · Full-time
Quick Summary
- Design and develop engaging training materials including workbooks and eLearning modules.
- Partner with the training team to tailor learning materials to operational needs.
- Collaborate with the CX Team to analyze performance data and guest feedback.
Full Description
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Content Development
Design and develop engaging training materials including workbooks, video scripts, eLearning modules, and facilitator guides.
Ensure content is department-specific, relevant, and aligned with brand standards and guest experience goals.
Collaboration and Customization
Partner with the training team and department leaders to tailor learning materials to operational needs.
Format and enhance PowerPoint presentations and other visual aids for classroom and digital delivery.
Copywriting Support
Provide clear, consistent, and brand-aligned copywriting for all training content.
Maintain a professional tone and voice across all learning materials.
Promotion of Service Excellence
Contribute creative ideas and content that reinforce a culture of service excellence.
Support initiatives that inspire staff to exceed guest expectations.
Leveraging Insights for Targeted Training
Collaborate with the CX Team/GE Insights Specialist to analyze performance data and guest feedback.
Design targeted soft skills training programs that address specific performance gaps and enhance guest satisfaction.
Lead by example and support a positive health and safety culture supporting MBS’s safety policies.
Meet all attendance and punctuality guidelines required of the position and adhere to regulatory, Departmental and Company policies.
Job Requirements
Education & Certification
Preferred: Bachelor’s degree in Education, Communications, Hospitality, or a related field.
Experience
Minimum 4-5 years of experience in instructional design, training development, or guest experience roles.
Competencies
Proficiency in eLearning authoring tools (e.g., Articulate, Adobe Captivate) and Microsoft Office Suite.
Strong writing and editing skills with attention to detail.
Experience in hospitality or gaming environments is a plus.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.