Manager, Renewals - APAC

Magnet Forensics · Singapore · Not Specified

3-5 years Posted 5 days ago

Quick Summary

Lead, motivate, and train a team of Renewal Managers
Track weekly team activities, provide coaching for improvement
Develop and implement account management strategies to drive retention

Full Description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Manager, Renewals – APAC is accountable for managing the team that focuses on customer retention through the renewal process for our APAC customer base. Their team is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and processes, and the ability to manage teams to achieve an increasing On Time Renewal Rate. Being an advocate for your team, while building effective relationships within Sales, Legal, Finance/RevOps, and Customer Success will be critical

Key Responsibilities:

Lead, motivate, and train a team of Renewal Managers

Lead and supervise weekly forecast with meetings with Renewal Managers

Track weekly team activities, provide coaching for improvement, review and guide forecasts using Clari, and actively participate in weekly forecast meetings

Provide support and supervision on achieving quarterly and annual sales results – OTR is mission critical

Participate in field calls, QBRs, or any other relevant field activity together with the territory leaders to get firsthand information from the field and be aligned with the business strategy

Ensure outstanding sales results and comply 100% with finance and legal policies

Build an open communication environment for the team

Propose new ideas for better tools, processes, and new methodologies to be implemented in their team

Goal setting & performance management for the renewals team

Develop and implement account management strategies to drive retention, upselling, and customer satisfaction for a large portfolio of clients

Monitor and analyze account performance data to inform decision-making and strategy adjustment

Qualifications:

2-3 years previous management or leadership experience

3-5 years relative work experience with knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers

Strong numbers and data skills

Presentation skills and professional communication skills

Creative problem solving

Ability to multitask in a fast-paced environment is required

Organized, process-oriented, and close attention to detail is required

Team Player that enjoys sharing credit for collaborative efforts

Salesforce experience preferred

Ready to apply?

This role is still accepting applications

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