Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

APAC Workplace Ambassador

Reporting Line: Senior Facilities Manager

Role Purpose

Contact for facilities matters, leading front-of-house services and ensuring high standards of customer service, safety, and operational excellence. Supports seamless workplace operations, enhances client and visitor experience, and fosters a collaborative environment.

About JLL

Join a Fortune 500 global leader shaping the future of real estate and workplace experiences worldwide.

Key Responsibilities

Front of House & Client Services

• Be the welcoming face of our organization, delivering exceptional customer service during core business hours

• Connect with colleagues, clients, and visitors through warm, professional interactions that create outstanding first impressions

• Serve as the go-to person for building facilities, meeting rooms, events, and amenities

• Manage visitor security protocols including announcements, security passes, and safety briefings

• Create memorable experiences for new joiners through orientation tours and documentation

• Monitor feedback and implement improvements to enhance reception excellence

Meeting Room, Event & Hospitality Management

• Plan and execute memorable internal events with cross-functional team collaboration

• Optimize meeting spaces through daily inspections, booking management, and utilization tracking

• Set up meeting environments with AV/VC equipment and coordinate catering needs

• Prepare refreshments and manage vendor partnerships for larger functions

• Oversee events from concept to completion, including risk assessments and technical support

• Manage costs, invoices, vendor relationships, and maintain inventory

Administrative & Facilities Operations

• Process deliveries and support employee onboarding/offboarding processes

• Coordinate facilities access, desk arrangements, space planning, and maintain seating plans

• Conduct daily inspections, log maintenance issues, and manage work orders via JLL Corrigo with contractors

• Coordinate Facilities helpdesk requests while monitoring vendor performance

• Manage card access systems and ensure proactive premises maintenance

• Build client relationships through regular updates and provide emergency contact availability

Health, Safety & Environment

• Lead fire safety and evacuation procedures as reception team leader

• Champion workplace safety through protocols, emergency procedures, and training programs

• Ensure compliance with safety standards and support business continuity procedures

What We're Looking For

A Natural People Person You genuinely love connecting with people and have the innate ability to make everyone feel welcomed and valued. Your natural warmth creates positive first impressions and lasting relationships. You intuitively understand what makes workplace experiences memorable and bring energy that elevates the atmosphere.

Essential Qualities

• Outstanding customer service excellence with exceptional relationship-building skills

• High attention to detail with a flexible, proactive, and self-motivated approach

• Strong communication skills combining professionalism with authentic approachability

• Commitment to creating workplace experiences that exceed expectations

Experience & Background

• Experience in front-of-house, reception, or client services in professional environments (corporate, hospitality, or similar settings)

• Recent graduates with strong interpersonal skills and passion for customer service excellence may apply

• Ability to work independently while exercising sound judgment

• Proven capability in managing multiple priorities and complex operational matters

Key Competencies

• Team-oriented mindset with collaborative working style

• Adaptability and resilience in dynamic environments with composure under pressure

• Strong organizational skills with ability to prioritize and complete projects efficiently

• Commitment to flawless execution and adherence to standards

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.