Technical Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Technical Manager/Coordinator (On-Site) 

Working Hours: Monday-Friday: (including public holidays) + 24/7 emergency availability

What this job involves: To supervise 1 on-site technician while ensuring seamless facility operations across the single floor office and maintaining regular coordination and reporting with the client’s Engineering team based in Hong Kong. This role serves as the operational leader responsible for task prioritization, quality control, vendor coordination, and escalation management—delivering exceptional occupant experiences while maintaining operational continuity and rigorous safety standards in a fast-paced professional environment.

What your day-to-day will look like:

1. Team Supervision & Resource Coordination

• Supervise and coordinate on-site technician and third party vendors to efficiently complete daily facility operations

• Execute task prioritization, resource allocation, and timeline management

• Ensure quality control and work verification across all maintenance activities

• Provide immediate escalation of complex issues requiring specialized expertise or additional resources

2. Reactive Maintenance & Vendor Management

• Respond promptly to reactive maintenance requests including furniture repairs, equipment malfunctions, and urgent facility issues

• Orchestrate third-party subcontractor coordination for break-fix maintenance, specialty tasks, and complex repairs

• Coordinate furniture and equipment adjustments including desk repairs, pedestal relocations, chair repairs, and workstation reconfigurations

• Manage meeting room setup and breakdown services including furniture arrangement, technology equipment setup, event support coordination, and room restoration

• Record and document all reactive maintenance activities, tracking root causes, response times, and resolution outcomes

• Analyse maintenance trends and patterns to identify recurring issues, opportunities to reduce downtime, and gaps in on-site material/spare parts readiness

• Review reactive maintenance data to identify missed or inadequate preventive maintenance scope, and recommend PPM improvements based on lessons learned

3. Documentation, Compliance & Performance Management

• Maintain comprehensive documentation of all facility activities with detailed work order coordination

• Document photographic evidence of before and after conditions and material usage tracking

• Generate trend analysis reports identifying recurring issues, resource planning requirements, and continuous improvement recommendations

• Execute comprehensive reporting including weekly summary reports highlighting key findings, trends, and facility improvement recommendations

• Maintain and regularly update asset lists including spare parts list, MEP equipment list, and tool inventory

• Conduct and document daily facility patrols, identifying issues and reporting repair plans to client with recommended priorities and timelines

4. Stakeholder Communication & Escalation Protocols

• Establish and maintain clear communication channels for routine reporting and emergency escalation

• Serve as on site liaison between occupants, building management, and service providers

• Execute immediate notification protocols for critical issues affecting safety, security, or business operations

• Coordinate with building management for access control requirements, elevator usage for material transport, after-hours work scheduling, and compliance with building policies

5. Quality Assurance & Operational Excellence

• Ensure 100% completion of daily inspection requirements with standardized procedures across all office areas and space types

• Implement service quality standards maintaining professional interactions, minimal business disruption, and adherence to safety protocols

• Support facilities management with trend analysis, identification of recurring issues requiring preventive measures, and budget forecasting

Required Skills and Experience:

• Minimum 3-5 years experience in commercial facility management with team supervision responsibilities

• General understanding of Building Services systems including HVAC, electrical, plumbing, and mechanical systems with troubleshooting experience

• Familiarity with Building Management Systems (BMS) or facility monitoring platforms is preferred.

• Experience managing technology-focused work environments or trading firms strongly preferred

• Proven track record supporting high-performance professional environments with emphasis on employee comfort and operational efficiency

• Experience with critical infrastructure rooms or mission-critical facility operations

• Demonstrated success managing vendor ecosystems and service delivery in demanding, detail-oriented professional settings

• Strong leadership capabilities with experience in task prioritization, resource allocation, and quality control verification

• Technology systems familiarity and documentation capabilities for comprehensive reporting and record keeping

• Experience supporting innovative workplace environments that balance productivity with employee wellbeing

Required Skills and Attributes:

• Exceptional communication and interpersonal skills with ability to manage complex stakeholder relationships

• Proactive mindset with bias for action and continuous improvement

• High emotional intelligence and adaptability in dynamic, high-stakes environments

• Professional customer service excellence and ability to maintain confidentiality of facility information

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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