Roving Technician/Handyman

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting Structure

Reports directly to JLL Assistant Facilities Manager (AFM)

Purpose of Role

The Roving Technician provides responsive, multi-site technical support across the retail facilities network, delivering on-site repairs, inspections, and emergency response services. This mobile position ensures continuous facility operations through proactive maintenance, rapid problem resolution, and quality oversight of vendor work to maintain optimal store environments.

Duties and Responsibilities

Principal Accountabilities

• Mobile Technical Services: Execute on-site repair and maintenance work across multiple locations based on work order priorities established by the Account Facilities Manager, ensuring timely resolution of facility issues to minimize operational impact.

• Quality Assurance & Inspection: Conduct comprehensive site inspections using Service Channel tools (FM2 forms) and perform quality checks on major repairs completed by approved vendors to ensure work standards and compliance requirements are met.

• Emergency Response Operations: Provide immediate technical response during facility emergencies outside normal store operating hours, ensuring rapid on-site presence and effective problem resolution to maintain business continuity.

• Technical Advisory Services: Assess facility breakdown situations and provide expert recommendations for repair solutions, contributing technical expertise to optimize maintenance approaches and cost-effectiveness.

Key Duties & Responsibilities

Planned Maintenance & Repairs

• Plan and prioritize repair activities based on work order lists provided by the AFM

• Conduct on-site rectification work across multiple store locations

• Execute technical repairs efficiently while minimizing disruption to store operations

• Coordinate site access and safety protocols for all maintenance activities

Inspection & Quality Control

• Perform systematic site inspections using designated Service Channel tools and FM2 documentation

• Conduct thorough quality checks and verification of major repairs completed by approved vendor partners

• Document inspection findings and communicate any concerns or recommendations to management

• Ensure all completed work meets established technical standards and compliance requirements

Emergency Response & Support

• Maintain on-call availability during non-operational hours for emergency facility issues

• Respond rapidly to emergency breakdown situations with immediate on-site presence

• Provide quick assessment and initial response to urgent facility problems

• Coordinate with emergency services, vendors, or additional resources as required

Technical Assessment & Recommendations

• Analyze breakdown situations and equipment failures to determine root causes

• Develop and communicate practical rectification suggestions for facility issues

• Provide technical input on repair approaches, equipment selection, and maintenance strategies

• Contribute expertise to improve overall facility maintenance effectiveness

Administrative & Communication Functions

• Complete accurate documentation of all work performed and inspections conducted

• Communicate work status updates and technical findings to the Account Facilities Manager

• Coordinate with store management regarding scheduled work and any operational considerations

• Execute additional technical assignments and projects as delegated by management

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.