Senior / IT Support Engineer

Overview We are seeking a skilled IT Support Engineer to provide first-level (L1) and second level (L2) support for our Windows, Linux, and Cisco environments. As a key technical liaison between global and regional offices, you will play a crucial role in ensuring the smooth operation of our office IT infrastructure. You will serve as the primary point of contact for end-users, providing timely and effective support, and escalating complex issues as needed. The ideal candidate will be user-friendly, possess excellent troubleshooting skills, and be able to communicate effectively with stakeholders at all levels. Responsibilities Technical Support - Diagnose and resolve client reported issue including hardware, software, and networking issues quickly to minimize downtime. Network Management - Monitor, configure (basic), and maintain routers, switches, firewalls, and wireless access points. Ensure security and optimal performance. Incident Management - Prioritise and manage tickets in the corporate IT ticketing system, meeting SLA targets. System Administration - Assist L3 engineer with server and service administration , project and support . Documentation - Write and update network diagrams, SOPs, and troubleshooting guides for team knowledge sharing. User Training -Deliver training and guidance on IT tools, applications, and best practices to non‑technical users. Project Participation - Contribute to infrastructure upgrades, migrations, and new implementations, providing hands‑on technical expertise. Collaboration - Work closely with other IT team members and cross‑functional groups to ensure seamless technology integration. Ad‑hoc Tasks - Perform any additional technical duties as needed. Requirement Bachelor’s degree in Computer Science, IT, or a related computing field or equivalent work experience. Minimum 5 years of IT support (Windows & Linux) in a corporate environment. Microsoft 365, Virtual Server, Windows Client deployment, Enterprise IT Ticketing, Network essential like TCP/IP, Cisco Infoblox, Windows Servers Advantage with any similar knowledge or certified in ITLA, Cisco related , or CompTIA Network+ Excellent analytical skills; able to troubleshoot under pressure. Clear verbal and written communication; can explain technical concepts to non‑technical users. Works well in a collaborative, cross‑functional environment.