Middle Office Service Delivery and Oversight Lead

Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking a high calibre professional to join our team as a Middle Office Service Delivery and Oversight Lead. In this role you will: End to end delivery and oversight of the Middle Office services to Securities Services Operations (SSO) client base. Participate in on-site client reviews representing the Middle Office services performed across locations including GSC (Global Service Centers) If required be able to support the trade matching and settlement services in respect of Investment Operations activities by ensuring all securities trades are matched to broker’s trade confirmations and instructed to client’s custodians for settlement within strict deadlines Monitor the timeliness and completeness of the Middle Office downstream operations e.g. security settlement, cash payment, derivatives processing etc. Provide client services to Middle Office clients to ensure all enquires are resolved on a timely basis, providing clear and concise notes together with documentation to support outstanding items. If required be able to support the analysis and queries related to IABOR services performed on Multifonds. Support Account Management team with SLA/KPI monitoring for Middle Office services. Represent team to participate in various change management and transformation projects/support the analysis of the client change requests to ensure up-to-date knowledge on the overall infrastructure development and corporate changes. Be the key co-ordinator between MSS Investment Operations and MSS stakeholder project teams to progress operational service model with procedures governing the workflow. Manage implementation delivery of client’s middle office service proposition within MSS Investment Operations and perform Middle Office operations for any new products and service offering as the scope expands. Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model and participate in various change management and transformation projects Manage User Acceptance of new or upgraded software as required, under guidance of the relative project or IT team. Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Update and maintain all procedural documentation accordingly. Maintain good partnership with Securities Services Operations (SSO) and ensure the alignment of service delivery across various operations sites To be successful you will need: skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support. Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling would be an advantage. A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types would be an advantage. Good knowledge of Middle Office operations preferably with a hands-on knowledge to operate HSBCNet, Multifonds, Markit EDM, TradeFlow, Calypso & Aladdin would be an advantage. A strong understanding of regional business and financial services market would be an advantage Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders. Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products Strong Knowledge of implementation delivery and project management planning Full knowledge of investment workflows – funds, custodians, and brokers Good understanding of relevant anti-money laundering legislation Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment Strong business sense with good decision making and problem solving ability Sound time management skills to be able to effectively prioritise and multi-task Knowledge of procedure writing, exposure of offshore/transformation projects Advanced level of Microsoft applications Good team player with self-motivation, excellent planning, organizing & prioritization skills Able to work in a diverse environment with good interpersonal and negotiation skills Willing to expand the knowledge via on-line training or via shadowing the Operations teams Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. 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