Strategic Account Manager

We’re looking for a Strategic Account Manager to join Thredd in Singapore. You’ll manage a portfolio of strategic clients, operating at a partnership level and taking responsibility for the long-term commercial and strategic direction of those relationships.

In this role, you’ll shape account strategy, guide client development plans, and influence how clients adopt and expand Thredd’s products over time. You’ll work closely with senior client stakeholders and internal teams to align client roadmaps with Thredd’s commercial and product priorities, directly contributing to sustained revenue growth, retention, and regional expansion.

What you’ll be doing as a Strategic Account Manager

• Owning the commercial success of a portfolio of strategic clients, driving revenue growth, margin optimisation, and long-term retention
• Building and maintaining trusted relationships with senior client stakeholders, acting as a strategic partner
• Shaping and executing account strategies and development plans aligned to client objectives and Thredd’s product roadmap
• Identifying and delivering cross-sell and upsell opportunities to support client expansion and revenue growth
• Leading Monthly and Quarterly Business Reviews, analysing performance metrics, trends, and forecasted versus actual volumes
• Championing client needs internally by working closely with Product, Implementations, Customer Care, and Finance teams
• Maintaining strong pipeline management, forecasting accuracy, and client records through Salesforce and internal systems

What you’ll bring to the Strategic Account Manager position

• Business-level fluency in Mandarin and English, with confidence operating in senior, client-facing environments
• Strong experience managing strategic client relationships within payments, fintech, or technology-led businesses
• Demonstrated commercial acumen with the ability to prioritise high-value opportunities
• Proven ability to influence stakeholders remotely and manage complex commercial or operational situations
• Strong analytical skills, using data and insights to inform decisions and client recommendations
• Excellent verbal, written, and presentation communication skills
• Ability to remain organised, detail-focused, and composed in fast-paced or high-pressure environments

Where you’ll work

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Strategic Account Manager position is a hybrid role, requiring you to be in the Singapore office 2 days a week minimum.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Thredd is privately held by a consortium of strategic growth firms such as Advent International, MissionOG, Temasek, Viking, Visa and Mastercard. Our investors are fully committed to our future, enabling us to provide long-term stability for our people and our clients.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform, supporting growth journeys from early-stage start-ups to globally recognised unicorns including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered. We welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments during the recruitment process, please let us know and we’ll be happy to support you.

Our values

Our values-driven culture is what unites our teams globally and our people are what drive our success.

Here’s what our values will mean for you in this Strategic Account Manager position:

• Own it and deliver – Taking accountability for commercial outcomes and long-term client success
• Collaborate purposefully – Working cross-functionally to deliver seamless client experiences
• Think differently – Using insight, curiosity, and data to challenge assumptions and improve outcomes
• Act courageously – Navigating complexity with confidence and continuously developing your capability