AVP, Risk Manager - Wealth Management

Position Overview
- The role is focused on establishing the Conduct & Control Department as a proactive business partner and a key contributor to the Bank’s business strategy.
- Acts as the first line of defense to ensure risk-based, sustainable, and efficient strategies are implemented to address Operational, Business, and Conduct risks in the APAC region.
- Works closely with the Wealth Management (WM) business in APAC to manage and mitigate risks.

Primary Role Responsibilities
- The candidate will support the Head of Governance, Advisory & Surveillance, WM APAC Conduct and Control, in maintaining a robust risk framework for Operational and Business risks in collaboration with WM in APAC (Hong Kong and Singapore).
- The position is based in Singapore and operates within the first line of defense (1 LoD).

Key Responsibilities
1. Incident Investigation and Analysis
- Ensure timely lodging and escalation of incidents.
- Lead and coordinate in-depth investigations of operational risk incidents across Wealth Management in Singapore and Hong Kong.
- Conduct structured fact-finding and evidence analysis to determine root causes and contributing factors.
- Assess downstream and upstream impacts, ensuring proposed actions address immediate, past, and future issues.
- Evaluate the adequacy and effectiveness of remediation actions and preventive measures.
- Perform trend analysis to identify opportunities to strengthen the control framework.

2. Escalation and Governance
- Ensure timely escalation of incidents to Senior Management in accordance with defined thresholds and governance requirements.
- Prepare clear and concise incident summaries, analyses, and reporting materials for management and governance committees (e.g., ICC, ORCC).

3. Stakeholder Coordination
- Serve as a key coordination point between Front Office, Operations, Compliance, Legal, Finance, IT, and other stakeholders for incident matters.
- Liaise with Head Office and regional counterparts to ensure consistency in incident handling and alignment with Group expectations.
- Facilitate effective ownership and accountability for incident remediation.

4. Reporting and Continuous Improvement
- Produce incident reports (e.g., quarterly reporting) and trend analyses for management.
- Contribute to the review and enhancement of incident-related procedures, escalation matrices, and governance frameworks.
- Support internal audits, inspections, and ad-hoc risk reviews related to operational incidents.
- Assist in various risk reporting requirements for different forums and to Head Office.

5. Risk Assessment and Reporting
- Participate in the review and collation of annual Enterprise Risk Assessments, such as Risk Cartography Self-Assessment and Risk Identification.

6. Ad Hoc Projects
- Undertake ad hoc projects as assigned by the Head of Conduct and Control – Governance, Advisory and Surveillance.

Requirements
- Strong understanding of risk control frameworks and operational risk management.
- Excellent stakeholder management and collaboration skills.
- Structured, detail-oriented, and methodical approach to work.
- Strong analytical skills with the ability to assess and articulate risk impacts.
- Excellent written and verbal communication skills, with the ability to present investigation findings clearly and concisely to governance forums.
- At least 5 to 8 years (or more) of relevant experience in Operational Risk, Incident Management, Internal Control, Audit, or related risk functions, preferably within private banking or wealth management.
- Proven experience in operational incident investigation, including fact-finding, timeline reconstruction, root cause analysis, and remediation assessment.
- Sound understanding of Operational Risk Management frameworks, internal controls, and governance within the private banking sector.
- Strong data analysis skills, with the ability to work on various dashboard reporting for Management and investigative work.