Customer Service Officer, Causeway Point

Job Summary To provide customer service at the retail mall, such as answering shoppers' enquiries, processing gift redemptions, and partner redemptions. Job Description Provide excellent customer service to internal and external customers. Assist in the execution of shopping mall’s promotion and redemption programmes. Handle all customers’ enquiries and provide assistance Ensure that the redemption process during the advertising and promotion campaign period is carried out properly Provide administrative support to the Management Office whenever necessary Key Qualification Customer centric personality and positive attitude Prior Customer Service Officer experience in retail mall will be highly preferred Good communication skills Able to work retail hours and shift work