Operations Controller I, OCC Closed

Summary

Job Description

Aircraft Utilisation

• Optimise the Aircraft Utilisation Plan to fulfil Scoot flying program
• Meet aircraft turnaround requirements
• Retime flights due to disruptions and AUP constraints when required
• Reduce towing by implementing ‘Last in First out’ for night stopping aircraft
• Adhere to engineering and operational/port requirements
• Consider and apply knowledge of Low APD and Low DOW aircraft when required
• Adjust the AUP during disruptions and minimise expected delays
• Avoid airport curfew during disruptions

Performance Standards

• Obtain at least an OTP of minimum 80%
• Confirm AUP and disseminate the next day’s plan by 1800L
• Plan and disseminate remote arrival and departure operation list by 1800L

Crewing

• Understand and adhere to ANR rules
• Apply additional company restrictions and operational requirements during crewing
• Ensure all flights are crewed to their requirements within the 72 hours window
• Conduct the hours check to ensure crew are operating within limits
• Rectify violations to ensure roster legality
• Assist with the sourcing of Support Pilots for SIMs when required
• Monitor trainee’s progress during LOE and adjust training programme as required
• Inform training department when there are training progresses/abnormalities
• Check and ensure pilot standby number requirement is met
• Check and alert Cabin services if Cabin crew minimum standby number is not met
• Clear duty change notification by 2000L for the next day’s duty
• Follow up with a text message by 2000L if crew is uncontactable
• Adhere to minimum rest requirements and standby timings when activating crew
• Handle abnormality and minimise flights delay due to crewing issues (No show, Stand down from duty, Pulling of crew, Last minute MC)

Performance Standards

No more than 3 breaches of ANR regulations for the team during the FY

Disruption Handling

• Identify potential problems and attempt to resolve it immediately
• Maintain in constant contact with crew
• Liaise with the affected parties/stations
• Devise crew positioning plans when required
• Update the corresponding disruption groups as per requirement
• Disseminate the revised ETD to affected parties, crew, and agencies involved
• Ensure that crew FDP and operating requirements are not breached
• Update crew member’s NOK when required
• Adhere to the RSAF call back procedure
• Initiate the call out procedure to CEO/COO/HSSQE in the event of a crisis/near crisis

Performance Standards

• Trigger alerts when a disruption hits the 60mins delay mark, or when a disruption warrants immediate attention
• Formalise a recovery plan within 120mins to notification of disruption
• Disseminate the delay advice within 30mins from the fixing of the PETD

Documentation

• Send APIS required for respective ports
• Prepare and send documents required for respective ports
• Update crew travel documents into System and Merlot
• Tally crew travel documents with APIS/documentation copies before sending
• Verify SEP expiries in Merlot and issue letter for crew when required
• Include OBS/EOB/others on required documents

Performance Standards

• No more than 1 erroneous submission which results to a fine during the FY

Flight Watch

• Monitor aircraft movement and ensure timely updating of flight timings
• Acquire delay reasons for flights that are delayed by 16mins or more
• Check with the respective stations if no movements are received after STD/ETD+30mins
• Monitor SITA and adhere to 4D/15 tracking for required flights
• Report irregular flight situations and escalate to parties involved when required
• Monitor and reply to incoming ACARS
• Monitor the VHF radio 

Performance Standards

• Perform the flight tracking procedure in accordance to OPM 2.23.1:
• This only applies to aircraft dispatched capable of 4D/15 tracking.
• Beginning from the 16mins – Request automatic position (right click – request position)
• 19mins – Free text ACARS (Confirm Position, confirm Ops normal. OCC)
• 22mins – SATCOM voice call aircraft if only above 10000ft, inform DP/SMOC
• 25mins – Contact ATC (FIR), inform DP/SMOC