Systems Support Specialist

Summary

In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia—working together across time zones to support customers and colleagues with resilience, integrity, and innovation.

We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).

Job description

What You Will Do

As our Systems Support Specialist, you will be the first point of contact for internal colleagues across APAC. Your responsibilities include:

Daily Support & User Engagement

• Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels

• Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution

• Investigate, troubleshoot, and resolve system incidents and user queries

CRM & Systems Operations

• Support CRM administration (Salesforce experience is a plus)

• Assist in reviewing, testing, and validating new or modified business systems

• Develop test data, evaluate results, and provide structured feedback

Documentation & Process Improvement

• Create, maintain, and distribute user manuals, guides, and support documentation

• Maintain and enhance system support processes and knowledge bases

• Monitor and report on incident trends to help improve service quality

What We’re Looking For

Education & Experience

• Bachelor’s degree in Information Systems or a related field

• 2 years of experience in application support or business systems support

• Experience with Salesforce or CRM platforms is advantageous

Skills & Competencies

• Strong analytical thinking and a structured, process-oriented mindset

• Excellent communication skills, able to work effectively with both technical teams and business stakeholders

• Strong time management and ability to prioritize in a multi-country environment

• Fluent in business English

• Comfortable working in cross-functional, multicultural teams

• Reliable, detail-oriented, proactive, and willing to learn

#LI-PY1 #LI-Hybrid #associate

Benefits

Health & well-being

• Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
• Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms

Family

• Team sprit & recognition: Regular cohesive, team-events that bring everyone together
• Time to recharge: Generous leave policies for vacations and all of life’s big moments

Office

• Modern office perks: Award-winning facilities that recharges the body, mind and soul
• Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options

Other

• Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
• Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Singapore

Additional locations

Time type

Full time