IT Project & Operational Support Intern

Responsibilities:

• Review project case studies & assist in preparing project materials.
• Coordinate and schedule pre-deployment calls with clients to gather details and clarify requirements.
• Collaborate with project leads to ensure projects are completed to standard before deployment to clients.
• Manage product data and set up the backend system.
• Configure POS system and other hardware.
• Support the customer service team in addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Perform other duties as assigned to support the overall objectives of the customer service department.

Requirements

• Strong organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently as well as part of a collaborative team.

Internship period: 3 months & above

Benefits

• Gain valuable hands-on experience in customer service operations and project management.
• Opportunity to work closely with experienced professionals and expand professional network.
• Potential for future career opportunities within the company based on performance and business needs.