Senior Digital Merchandising Manager

Alongside updating the front-end content, the Merchandising Team is responsible for testing new features the our Dyson CMS systems before they are implemented, ensuring new features work as expected without affecting any of the current features. 

The responsibilities of the role are as follows: 

•  Line managing a team of Platform Specialists across Dyson’s multiple CMS and Salesforce Marketing Cloud platforms, ensuring clear direction and support are given to drive a consistently high-quality output and stakeholder service experience. As well as supporting the team with mitigating complex technical issues. 
• Taking time to understand the team’s development needs and aligning them with the overall team requirements and wider business objectives 
• Accountability for delivering large complex digital project including global and multi-lingual market content, support and training on a diverse range of range of CMS platforms (AEM, Magento and Sitecore as the core three) 
• You will ensure work is carried out to a high quality to provide uniformity throughout all digital experience and content. You will have a good eye for detail, ensuring the quality and accuracy of all materials prior to presentation either internally or externally. You will ensure all appropriate reviews and approvals are sought and given prior to the releasing or publishing of any work 
• Senior escalation and support for all platforms 
• Reporting to the Global Digital Delivery & Merchandising Director on the status of all projects, any risks, issues or project dependencies 
• Supporting the Platform Specialists to collaborate with the wider e-commerce teams in the Revenue function to test new functionalities on the CMS platforms, and advise on operational roll out of content into platform production as subject matter expert 
• Ensuring the team are delivering on testing and business validation testing (BVT) – ensuring new website functionality is fit for purpose before release 
• Supporting the Platform Specialists to collaborate with EMEA markets, Product Owners, Experience Delivery Managers, Global Platform Specialists, Designers, Copywriters, Commercial, and to ensure demanding standards of excellence are achieved 
• Supporting the team to investigate, identify and resolve technical issues raised by the business 
• You will be able to influence at all levels within the organisation; building strong, productive collaborative relationships to get things done in the right way, inspiring your immediate team and others on the best use of behaviors.
• Being proactive in improving the team’s ways of working by identifying and embedding new processes and digital transformations to help improve effectiveness and efficiencies  

About you 

• Should have 5+ years experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore 
• Should have 2-3 years experience line managing an effective team 
• Experience working with and managing an offshore team 
• Ability to motivate, engage and inspire a team 
• Ability to plan ahead, prioritise tasks and coordinate with the work of others 
• Resilience and composure to guide projects and teams through arising issues, overcoming challenges to deliver high quality business outcomes 
• Interest in Digital Transformation and a strategic view of business organisational needs 
• Ability to communicate effectively with a wide variety of business stakeholders with varying degrees of technical knowledge  
• Good working knowledge of Microsoft Office and preferably the Atlassian suite 
• Team player and self-starter, strong communicator at all levels