Workplace Experience & Events Manager

Job Title

Workplace Experience & Events Manager

Job Description Summary

The Workplace Experience Manager (WX Manager) is responsible for leading employee and client experience excellence across all Singapore sites, including CBP, MBFC, and 6 Battery Road. This role champions hospitality culture, operational excellence, placemaking, and data-driven experience enhancements.

A critical component of this role includes supporting the Head of CRES and CEO Office in the designing, planning, delivery and overall management of high-profile leadership, internal, and client events, ensuring premium, end-to-end service and flawless execution.

Job Description

About the role:

• Deliver white-glove front-of-house and visitor experiences across all sites, ensuring consistent global service, grooming, and presentation standards.
• Lead and oversee end-to-end workplace events for CRES leadership and CEO Office, ensuring exceptional execution, hospitality, and guest experience.
• Partner closely with senior stakeholders and cross-functional teams to align event objectives, messaging, service expectations, and experience outcomes.
• Manage F&B strategy, vendor partnerships, budgets, and logistics, ensuring quality, compliance, and cost control.
• Design and deliver employee engagement, wellness, cultural, and community programs that enhance workplace experience and inclusion.
• Activate and optimise workplace spaces to drive collaboration, connection, and placemaking across offices and branches.
• Maintain operational excellence and workplace readiness, collaborating with Facilities, Security, and Branch Operations.
• Leverage technology, data, and feedback insights to enhance client and employee experience and inform continuous improvement initiatives.
• Establish and drive structured frameworks, SOPs, and playbooks to ensure consistency, quality, and scalability of experience programs.
• Provide leadership, mentoring, and coaching to Events and Community teams while supporting innovation, pilots, and continuous improvement.

About you:

• 5-7+ years experience in event planning / management, hospitality, , workplace or corporate client experience.
• Independent, strong organizational skills, attention to details, ability to manage multiple complex events and programs across multiple sites.
• Experience at a sizable luxury hotel or high-end catering group is an advantage.
• Strong understanding of client & Employee experience frameworks.
• Experience leading end-to-end events for senior leadership or executive stakeholders.
• Exceptional hospitality, service orientation, and problem-solving skills.
• Strong stakeholder management, emotional intelligence, and communication skills.
• Ability to supervise support teams (e.g., Events Coordinator, Community Hosts).
• Excellent written and spoken communication, and strong negotiation skills.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”