Commercial Operations Manager

Company Description:

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description:

MISSION:

Support sales team and regional leaders to manage operations aspects of commercial team, ensuring CRM hygiene, providing sales KPI reports, managing attainment and commission calculations, and supporting day-to-day commercial operations.

MAIN RESPONSIBILITIES:

• Manage CRM and sales operations activities, including policy creation and tracking
• Provide regular internal and external reporting, support risk & compliance matters, and manage adhoc projects
• Calculate quarterly attainment and commissions for sales team
• Prepare materials for reporting calls to regional and Group management
• Manage contract repository, templates, and deviations, liaising with legal counsel as needed
• Develop and implement strategies to optimise sales processes and improve operational efficiency
• Conduct regular analysis of sales data to identify trends and opportunities
• Oversee implementation and maintenance of sales tools and technologies
• Facilitate training sessions on CRM usage, sales processes, and best practices
• Develop and maintain key performance indicators (KPIs) for the sales team and commercial operations

Qualifications:

• Degree/Diploma in a relevant discipline.
• 7-10 years of experience in commercial operations, sales support
• Strong analytical and data visualization skills, including proficiency in Excel

Additional Information:

WE OFFER YOU:

• Opportunity to build your career and development (both locally and internationally) in a large global company, one of the world leaders in its field;
• Flexible workplace - Possibility for remote work (home office), with the provision of the necessary technical equipment (hybrid office attendance);
• Career Opportunities to acquire knowledge in the field of business information services, trade credit insurance and finance;
• Grow in an inclusive Company - Regular and interesting team building activities.
• Exciting Employee Benefits
• Engaging high performance work culture