Client Services Manager, Wealth Management

Key Areas of Responsibilities

• Manage the inflow of request and prioritize KYC Client onboarding and periodic reviews.

• Ensure business and client is provided with the KYC, tax, and regulatory requirements for all onboarding and periodic review request.

• Ensure key stakeholders are kept informed of the progress and challenges.

• Escalate issues where appropriate, and interact with relationship managers and investment counsellors where necessary.

• Take on full ownership and coordinate with various teams like Credit, Legal and Compliance, Operations etc.

• Follow up on any delays and deficiency on KYC documentation.

• Ability to work with onshore and offshore teams, in both Singapore and Hong Kong.

• Perform quality checks to ensure that defined guidelines are adhered to.

• Work as the process owner and ensure end-to-end management of all related activities.

• Ensure adherence to standards, procedures and also identify risks and mitigate where necessary. Full awareness of operational risk management is a must.

• Participates in regular operational performance reviews and self-assessment.

• Should be commercially minded and ensure that information available with the bank or publicly available are sourced and leveraged.

• Continuously updated with regulation changes and wealth management industry knowledge.

• Support the preparation of MIS required for management decision making.

• All overdue and ageing requests are followed through and issues resolved.

Requirements

• Bachelor’s degree or above in Business / Finance / Economics  or related discipline

• Minimum 4 years of relevant experience in documentation review, account maintenance and related cash products preferred as well as hands-on experience in the AML field, ongoing periodic client review, transactions monitoring in a Private Bank or Wealth Management. Familiar with the MAS 626 requirements or other international AML/CFT standards is a must.

• Result-oriented with strong initiative and drive to succeed.

• Excellent communication, interpersonal and relationship skills.

• Demonstrated project management skills including financial cost management skills.

• Advanced execution skills in a multi-tasking mode with good exposure to customer service and handling of system, testing and rollouts.

• Ability to achieve business objectives without compromising on controls and risk parameters established.

• Proficient in the use of Microsoft Office applications (i.e. Excel, PowerPoint, Word)

• Team player, self-motivated and diligent towards attaining goals.

• Excellent command of both spoken and written English

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