Manager, Product Management

Critical Tasks and Expected Contributions/Results:

• Responsible for maintaining and enhancing suite of product features on behalf of Singapore product team, including but not limited to

  • Modifiable vs non modifiable aspects of product

  • Projected impacts for each modifiable product aspect (financial, operational, risk, compliance etc.)

  • Assessing availability of appropriate internal and/or external resources/partners required to deliver specific product modifications

  • Removing/replacing outdated/non beneficial aspects of product offerings

• Key collaborator with Business Development Team, Client Management Team, Underwriters, Actuarial, Operations, Network and D&A teams to work on plan design review, product proposals for new clients & renewals. Present compelling, data-backed proposals for product modifications (both additions and reductions) matched to client primary concerns of cost, access, quality and/or utilization. Highlight clear benefits and trade-offs of any product related modifications requested or chosen by brokers and clients.

• Work closely with Client Managers to be involved in regular client/broker meetings, acting in an advocate/educator role in helping clients and brokers understand the impacts of product elements chosen on claims experience, while continuing to prepare for renewal cycles.

• Horizon scanning & competitor analysis of product offerings. Identifying potential external partners to complement SG product offerings, based on in-depth knowledge of client needs.

• Serves as point of contact for group proposition for all aspect global H&W solution such as but not limited to EAP solution.

• Coordination for all tender activities, including RFP exercises for new and existing business, broker surveys and due diligence checks by prospect.

• Design, source, evaluate and deliver structured Health and Wellness solutions and initiatives.

• Assist in the preparation and presentation of business case for health and wellness opportunities to senior management.

• Own vendor relationship, including negotiation of favourable terms with vendors on existing and new Health & Wellness initiatives, socialising with internal stakeholder and implementation of new initiatives.

• Provide support for ad-hoc strategic initiatives and overall product strategy.

Key Challenges/Anticipated Changes in Environment:

• Ability to manage in an environment of constant change

• Ability to manage both internal and external stakeholders

• Ability to influence stakeholders consultatively

• Ability to work independently and execute projects and tasks effectively

• Ability to prioritize multiple projects and responsibilities

Developmental Value of Position:

• Exposure to various stakeholders from different parts of the organization and external partners

• Translating company strategy into product roadmaps

• Build skills in market analysis and competitive positioning

• Building strategic thinking and cross-functional collaboration skills

• Strengthening problem solving and solutioning skills

Experience/Knowledge, Education and Other Requirements:

• Bachelor degree in a health discipline(s) or business management

• 5+ years’ experience working in the health industry, preferably familiar with healthcare or product management e.g. case management, disease management, population management, product management

• Excellent verbal and written communication and negotiation skills and the ability to effectively interact with all levels of management and external vendors

• Solid practical work experience in the health and wellness or product management area

• Demonstrated ability to work across a large and cultural diverse group

• Customer-oriented, Sales and business development experience is preferred

• Familiarity with local and regional health and wellness industry and trends preferred

Personal Competencies Required:

• Proactive and driven by curiosity

• Strong analytical capabilities

• Results oriented

• Strong relationship management capabilities

• Strong initiative and ability to work independently

• Ability to prioritize multiple projects and responsibilities

• Ability to scope details and trends appropriately

• Comfortable working with all levels of management

• Culturally sensitive to a diverse, international workforce

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.