AVP, Client Lifecycle Management

Role Summary:

Are you passionate about financial crime prevention and client due diligence? Do you thrive in fast-paced environments where precision and collaboration matter? We’re looking for a dynamic Analyst/Associate to join our Client Lifecycle Management (CLM) team, where your work will directly support regulatory compliance and client onboarding excellence across jurisdictions.

Job responsibilities:

• Provide strategic leadership and operational oversight for a team of 10, driving performance, accountability, and consistent delivery across CX and KYC functions within retail customer onboarding.

• Own and present updates, risks, and delivery outcomes at key governance and steering forums, ensuring leadership has clear visibility over progress, issues, and decision points.

• Maintain and prioritize a structured backlog of onboarding, CX, and KYC requirements, aligning delivery sequencing with regulatory obligations, business priorities, and customer experience objectives.

•  Define, manage, and govern acceptance criteria for all deliverables, ensuring outputs meet leadership expectations, regulatory standards, and agreed service quality benchmarks.

•  Partner closely with senior stakeholders across Compliance, Operations, Technology, and Product to translate strategic objectives into executable plans and measurable outcomes.

•  Oversee end-to-end retail customer onboarding, ensuring timely completion of KYC, due diligence, and exception handling while maintaining a strong customer-centric approach.

•  Drive continuous improvement by identifying process inefficiencies, resolving delivery blockers, and enabling the team to adapt quickly to changing regulatory or business requirements.

•  Ensure robust governance, documentation, and audit-ready controls are embedded across onboarding and KYC processes.