Intern, Digital & Technology (Lodging Solutions)
CapitaLand · Singapore · Internship
Quick Summary
- Assist in the configuration, enhancement, and rollout of Customer Experience Platform features.
- Provide support for day-to-day system operations, including user access management.
- Prepare and maintain test scenarios and scripts for functional and user acceptance testing.
Full Description
About Us
Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.
Job Description
Responsibilities
Assist in the configuration, enhancement, and rollout of Customer Experience Platform (CEP) features, ensuring business requirements are captured accurately and delivered on time
Provide support for day-to-day system operations, including user access management, routine system checks, and issue tracking
Prepare and maintain test scenarios and scripts, and support functional and user acceptance testing (UAT) for new CEP releases and enhancements
Collaborate with internal stakeholders to gather and document requirements for new workflows, integrations, or system improvements
Identify opportunities to automate repetitive tasks and processes within the Salesforce ecosystem using tools such as Salesforce Flows or other automation solutions
Assist in the research, testing, and documentation of AI use cases, including preparing data, coordinating proof-of-concept activities, and compiling results for review
Develop and maintain process documentation, user guides, and training materials to support knowledge transfer and ease of onboarding to CEP platform
Provide basic user training and first-level troubleshooting, helping to resolve user queries and encourage smooth adoption of new features and automation tools
Support data management activities, including periodic data cleansing, migration efforts, and ensuring data integrity across systems
Participate in regular team meetings and project discussions, contributing ideas to enhance workflows and user experience
Assist in monitoring system usage and adoption metrics to help track the effectiveness of new AI and automation solutions
Provide ad hoc support on special projects or cross-functional initiatives as required by the team
Requirements
Currently pursuing a Diploma in Information Systems, Business IT, Computer Science, or other related disciplines
Interest in CRM platforms (Salesforce preferred) and customer experience platform (Braze preferred)
Enthusiastic about AI, automation, and digital transformation initiatives
Basic understanding of database concepts, data management principles, and business process mapping
Familiarity with tools such as Salesforce Flows, Apex Triggers, or other low-code automation solutions is an advantage
Knowledge of basic programming or scripting (e.g., JavaScript, Python, HTML, or CSS) would be a plus
Strong problem-solving skills, attention to detail, and a willingness to learn
Good communication and teamwork skills, with the ability to work collaboratively in a fast-paced environment.
Proactive attitude with the ability to manage multiple tasks and meet deadlines
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.