Technical Architect Closed

WHAT YOU'LL DO

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as an extremely technical resource, responsible for designing, solutioning, and helping customer facing teams to deliver bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion and serve as the driving technical force that helps customers successfully achieve their goals. You will support internal customer-facing teams and customers directly across short, mid, and longer-term paid engagements; from initial data architecture and SDK integrations to successful onboarding, ongoing strategic technical account management and more.

As a Technical Architect, you will be a driving force from a technical expertise, working alongside account teams consisting of Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, and Technical Support and be responsible for rapidly understanding each client’s business and technical requirements helping to drive them to realize a fast time-to-value from their investment in Braze as efficiently as possible. You will also help clients address complex use cases and tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Technical, Success, Education, and Product teams as required. This is a highly technical role focused on meeting customers where they are and leveraging Braze's out-of-the-box functionality to help them achieve complex business outcomes and hit major milestones.

Key Objectives

• Serve as a trusted, deeply technical advisor for customer facing teams and paying customers, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform.
• Act as a technical conduit between Braze, its partners, and the customer’s product and engineering teams across all customer lifecycle stages.
• Build best in class solutions and document those for future automation and iterative deployment.
• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams, customer product, engineering, and/or marketing teams to rapidly understand their goals, technical requirements, and how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the indepth customer goals, use cases  and KPIs for each assigned project driving continued customer value through  technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE

Experience

• 3+ years of  experience in an extremely technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and a proactive approach to follow-up and engagement.
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• Entrepreneurial problem-solver: You identify opportunities and risks early, troubleshoot obstacles, and drive creative solutions.
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.