L1 Support / Webmaster (EDB)
AvePoint · Singapore · Full-time
Quick Summary
- Manage day-to-day website updates including publishing content, images, and pages using CMS
- Use web analytics tools to monitor website traffic and performance
- Perform ticket triaging, escalation, and resolution per SLAs using ticketing system (e.g., JIRA)
Full Description
Beyond Secure.
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
L1 Support / Webmaster
Work Location: Singapore, onsite at client side
Employment Type: Full-Time
Experience and Skills needed:
- Experience in managing day-to-day website update, including publishing content, images, and pages using a CMS (Eg. GovTech Optical).
- Understanding in using web analytics tools to monitor traffic and performance.
- Experience in performing ticket triaging, escalation, and resolution in accordance with SLAs using a ticketing system (Eg. JIRA).
- Able to create and maintain relevant knowledge repository on systems, processes, and queries.
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