Field Engineer (Singapore)

Key Duties / Responsibilities: • Provide advanced Level 2 support for Windows, macOS, and mobile devices. • Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions. • Support Generative AI tools and automation for modern workplace enablement. • Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination. • Participate in IT refresh projects, new office setups, and IT deployments. • Deliver user training sessions and drive process improvements. • Manage vendors and stakeholders in a matrix environment. • Handle IT asset management, stock control, and e-waste disposal. • Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades. • Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes. • Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts. • Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security. • Cisco Router Support: Troubleshoot and maintain routers, firmware updates. • Rack & Stack: Install, cable, and optimise server racks and network devices. • Documentation: Maintain hardware records, prepare reports, document procedures. • User Support: Train users and communicate technical guidance effectively. • Emergency Response: Provide on-call support for urgent issues. Qualifications & Skills: • Bachelor’s in IT/Computer Science (or equivalent experience). • Certifications like CompTIA A+, Network+, or CCNA preferred. • Proven IT field support experience. • Strong hardware, networking, and Cisco router knowledge. • Excellent communication and teamwork skills. • Physically fit, willing to travel, and able to handle equipment. Desired Skills & Experience: • 5+ years of enterprise IT support experience. • Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS. • Familiarity with ServiceNow or similar ITSM tools. • Good prioritisation, communication, and decision-making skills. • Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS. • Experience with ServiceNow or similar ticketing tools. • Strong decision-making, prioritisation, and self-discipline. • Act as the first point of IT contact for the site. • Provide end-user desktop/laptop support and smart hand assistance for network & servers. • Handle software installations, onboarding/offboarding, and IT asset sanitisation. • Deliver executive/VIP support and assist backend teams with network/server issues. • Manage IP phones, VC systems, printers, and application issues. • Troubleshoot Windows 10, Office 365, VPN, and SharePoint. • Maintain office IT asset records and coordinate vendor support. • Participate in IT projects and BAU operations (SLA, CSAT, ticket management). • Lead documentation, process alignment, and onsite training activities.